Q) What are the requirements to use the Direct Push feature on a NotifyLink Blackberry device?

A) In order to use direct push for NotifyLink on a Blackberry device, the Network Setting option in Push Settings needs to be set to TCP.
Please check with your carrier to make sure that no extra charges are associated with using TCP on your network.
After any custom carrier specific TCP settings required by the device are set, you can then perform the following:
1.  Enter the NotifyLink application.
2.  Use the scroll wheel to select the “Preferences” option.
3.  Use the scroll wheel to select the “Push Settings” option.
4. Under “Push Type,” select Direct Push.
Note: If the Network Setting is not TCP, Direct Push is not an available option..

Q) Why did the Calendar stop syncing to the Blackberry device even though the user statistics show “Successful”?

A) One thing to check for is  the presence of [CiCal] Services books on the device. To check this, go to Options on the BlackBerry, then select Advanced Options > Service Books. If you see any service book labeled [CiCal],  delete  it  and then reboot the device.. Once  the reboot is completed, do an OTA Load for the Calendar and the appointments should come down shortly.  For further information on this issue, please reference Knowledgebase article  #314

Q) Where can I go to get the latest troubleshooting information for all the products Notify offers?

A) Please visit our NEW Knowledgebase at http://support.notifycorp.com/support/

Q) You suspect you may have a BES IT Policy in place on your device.  If you are switching from BlackBerry Enterprise Server to NotifySync,
you will need to remove the IT policy to allow NotifyLink to process correctly.  How would you confirm that a policy is in place?

A) To check and see if an IT Policy is enabled, please go to Options > Status. Type the following letters, buyr. There is no field to type these letters in, simply type them while looking at the Status screen. A few more lines of text should appear at the bottom. One of them is, IT Policy. If this is enabled, it means a policy is in place, which is usually the result of being on a BlackBerry Enterprise Server. To remove the policy, follow the instructions in Knowledgebase article 305.

Q)  An iPhone user wants to sync folders other than the Inbox without having to go into the folders manually. 

A) Select Settings -> Mail, Contacts, Calendar -> tap the account -> Mail Folders to Push.  Now select the folders that you would like to have synced.  Only folders selected for synchronization on the NotifyLink server will be visible here.

Q) Does NotifySync support Spell Check?

A) One of the new features in NotifySync 4.7 is the Auto Spell Check  option.   Enabling this setting will automatically scan a message for any mistakes prior to it being sent.  The feature can be enabled within NotifySync’s Preferences -> Email Settings.  

Q) What is the Authentication Password?

A) The Authentication Password is the password that is required on the device when registering it with NotifyLink.  It is unique to NotifyLink and does not relate to the user’s mail password. This can be found by going to the client web console, selecting the General Options tab , then clicking the Device button..  On the Device Properties page you will find the Authentication Password listed, which is the password you use when registering your NotifyLink account.

Q) How can I mark previously-read messages as unread on an iPhone device?

A) There doesn’t appear to be a way to the mark a read message as unread on the iPhone, but it is possible. While viewing a message, tap Details, which reveals a Mark As Unread option.  Tap this option, and the next time you view your Inbox, the message will display the Unread indicator.

Q)  I am trying to reinstall the Notify Installer on my BlackBerry and am getting a 907 invalid jar error and it will not install.  

A) Check the device to see if the installer is already on there by going to Options -> Advanced options -> Applications.  If it is listed there and you cannot find the icon on the device main screen or under the Downloads folder, then delete it from this Applications list and reboot the device.  You should then be able to successfully  reinstall it.

Q)  I recently changed my email password, but I am away from my PC, how can I change it in NotifyLink?

A) You can access a limited version of the Client web console on your device.  For On-Demand customers go to: https://hosted<#>.notifylink.com/mobile/mobilelogin.php   
Where # is indicated, insert the number of the server to which you have been assigned (no brackets <>).
For On-Premise customers the address is the address of the NotifyLink server followed by /mobile/
Once you have accessed the Mobile Web, select Account.  Then select the “Reset Email Password” option.
Find out more about the mobile web console here: http://help.notify.net/TechDocs/enterprise/Mobile/NetHelp/